Straightforward terms forusing Rambl responsibly.

1. Agreement and scope

By accessing rambl.ai, creating or using an account, accepting an order, or otherwise using a Rambl product or service that links to these Terms (collectively, the “Services”), you agree to these Terms. If you do not agree, do not use the Services.

A customer may have a signed master agreement, data processing addendum, order form, or other written agreement with Rambl (a “Customer Agreement”). If a Customer Agreement conflicts with these Terms, the Customer Agreement controls for that customer and the Services it covers. Additional product terms may apply to a specific feature and will control only for that feature if they state that they do.

If an organization invited you to a workspace, your use is also subject to that organization’s policies and administrator decisions. The organization may manage your account, access workspace content, change permissions, or end your access.

2. Eligibility, authority, and accounts

You must be at least 18 years old and legally able to enter a binding agreement to use the Services. The Services are intended for business use. If you accept these Terms for an organization, you represent that you have authority to bind it.

Account information must be accurate and kept current. You are responsible for maintaining the confidentiality of credentials, using reasonable account security, and all activity under your account except to the extent caused by Rambl’s breach of its obligations. Do not share an individual login or attempt to bypass a workspace’s access controls. Notify support@rambl.aipromptly if you suspect unauthorized use.

3. Services, availability, and changes

Subject to these Terms and any Customer Agreement, Rambl grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes during the applicable subscription or authorized access period.

We may update the Services, add or remove features, change technical requirements, or discontinue a feature. We aim to avoid materially reducing paid core functionality during an active order and will provide notice when a Customer Agreement or applicable law requires it. Maintenance, provider outages, security events, or circumstances outside our reasonable control may interrupt access.

Features identified as alpha, beta, preview, early access, evaluation, or similar are offered for testing, may be changed or withdrawn, and may not be suitable for production use. Unless a written agreement says otherwise, preview features are provided without a service-level commitment.

4. Customer and user responsibilities

You and the organization responsible for a workspace must:

• use the Services and conversation features in compliance with applicable laws, industry rules, and organizational policies;
• provide legally required notices and obtain legally required consent before recording, transcribing, monitoring, or analyzing a communication;
• have the necessary rights and permissions to submit Customer Content and connect third-party accounts or systems;
• configure workspace access appropriately, keep administrator information current, and promptly remove access that is no longer authorized;
• review outputs before relying on them or sending information to another system; and
• use reasonable measures to prevent unnecessary sensitive information from being included in calls, notes, or support requests.

Laws concerning call recording, monitoring, biometric information, employment, and privacy differ by jurisdiction. Rambl does not determine which notice or consent rules apply to your calls. You are responsible for making that assessment and configuring your use accordingly.

5. Customer Content and generated outputs

“Customer Content” means data, audio, transcripts, notes, records, files, instructions, and other material submitted to or processed through a workspace by or for a customer. As between the parties, the customer retains its rights in Customer Content. The customer grants Rambl a limited right to host, copy, process, transmit, display, and otherwise use Customer Content only as needed to provide, secure, support, and improve the Services as permitted by the Customer Agreement and applicable law.

The Services may generate transcripts, summaries, classifications, suggestions, or other outputs from Customer Content. Automated outputs can be incomplete, inaccurate, or unsuitable for a particular decision. You must review important outputs and remain responsible for communications, CRM updates, employment actions, sales decisions, and other uses of those outputs. Do not treat an output as legal, financial, medical, or other professional advice.

You are responsible for maintaining any independent copy of Customer Content that you need. Export and deletion rights, if any, depend on the applicable plan, workspace settings, retention controls, and Customer Agreement.

6. Acceptable use

You may not, and may not help another person to:

• use the Services unlawfully, deceptively, or to infringe privacy, publicity, intellectual property, confidentiality, or other rights;
• record or monitor a person without any notice or consent required by law;
• upload malware, attempt unauthorized access, probe or disrupt security, interfere with another customer, or overload the Services;
• reverse engineer, decompile, copy, frame, scrape, or create derivative works from the Services except where a restriction is prohibited by law;
• rent, resell, sublicense, or provide the Services as a service bureau unless a written agreement permits it;
• use the Services to develop or benchmark a competing product without written permission, or publish non-public performance or security test results;
• submit highly sensitive data that the Services are not expressly designed or contractually approved to process; or
• remove proprietary notices, misrepresent affiliation with Rambl, or use the Services in a way that could create material harm to Rambl, our customers, or others.

We may investigate suspected misuse. Where practical, we will work with the customer to address a violation before restricting access, unless immediate action is reasonably needed to prevent harm, comply with law, or protect the Services.

7. Third-party services and integrations

The Services may interoperate with CRMs, calling tools, calendars, conferencing services, email providers, browsers, or other third-party products. If you enable an integration, you instruct Rambl to exchange authorized information with it. You are responsible for the third-party account, permissions, instructions, and fees.

Third-party services are governed by their own terms and privacy practices. Rambl does not control and is not responsible for their availability, security, changes, or handling of information after it is sent to them. A third party’s change may affect an integration, and we may modify or discontinue the connection as a result.

8. Orders, fees, and taxes

Paid plans, subscription periods, usage limits, fees, and payment terms are stated in the applicable order or checkout flow. Unless that order says otherwise, fees are quoted in U.S. dollars, invoices are due according to their stated terms, and commitments are non-cancelable and payments non-refundable except as required by law.

Fees exclude taxes. You are responsible for applicable sales, use, value-added, withholding, or similar taxes, excluding taxes based on Rambl’s net income. If a payment is overdue, Rambl may suspend the affected paid Services after any notice and cure period required by the Customer Agreement or law. Billing disputes should be raised promptly and in good faith using the contact on the invoice or hello@rambl.ai.

9. Rambl ownership, feedback, and publicity

Rambl and its licensors retain all rights in the Services, software, designs, documentation, models, workflows, trademarks, and related technology, including improvements and derivative works. No rights are granted except the limited use right expressly stated in these Terms or a Customer Agreement.

If you provide suggestions or feedback, Rambl may use it without restriction or payment, provided we do not identify you publicly as the source without permission. Neither party may use the other’s name, logo, or marks in public marketing without prior permission, except to identify an enabled integration or as otherwise agreed in writing.

10. Suspension and termination

You may stop using the website at any time. A customer may end a paid subscription as provided in its order or Customer Agreement. Rambl may suspend or terminate access for material breach, nonpayment, security risk, unlawful use, harm to the Services or others, or when required by law. When reasonable, we will provide notice and an opportunity to cure before suspension.

On termination, the right to use the affected Services ends. The provisions that by their nature should survive—including payment obligations, ownership, disclaimers, limitations, dispute terms, and permitted use or retention of information—will survive. Customer Content is handled after termination according to the Customer Agreement, workspace settings, our Privacy Notice, and applicable law.

11. Disclaimers, indemnity, and limits of liability

Disclaimers

To the extent permitted by law, and except for an express warranty in a Customer Agreement, the Services are provided “as is” and “as available.” Rambl disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that every transcript or output will be accurate, that the Services will be uninterrupted, or that they will satisfy every requirement.

Your indemnity

To the extent permitted by law, you will defend and indemnify Rambl from third-party claims, losses, and reasonable costs arising from Customer Content, your violation of Sections 4 or 6, or your unlawful use of the Services. This obligation does not apply to the extent a claim was caused by Rambl’s breach of these Terms. Rambl will provide reasonable notice and cooperation and will not settle a covered claim in a way that admits your fault or imposes a non-monetary obligation on you without your consent.

Limits of liability

To the extent permitted by law, neither party will be liable under these Terms for lost profits, revenues, goodwill, or data, or for indirect, incidental, special, consequential, exemplary, or punitive damages, even if advised they were possible. Except for payment obligations, infringement or misappropriation of the other party’s intellectual property, a party’s indemnity obligations, or liability that cannot legally be limited, each party’s total liability arising from the Services will not exceed the fees paid or payable for the affected Services during the 12 months before the event giving rise to the claim. For free website use, Rambl’s total liability will not exceed one hundred U.S. dollars.

Some jurisdictions do not allow certain exclusions or limits, so parts of this section may not apply. In that case, liability is limited to the greatest extent the law permits. A Customer Agreement may replace this section for the Services it covers.

12. General terms

Governing law

If a Customer Agreement applies, its governing-law and venue provisions control. Otherwise, governing law and jurisdiction will be determined under applicable law and conflict-of-law principles. Either party may seek urgent injunctive relief in a competent court, and mandatory protections that cannot be waived remain unaffected.

Compliance and export controls

You must comply with laws applicable to your use of the Services, including trade sanctions and export-control laws. You may not use or provide the Services where prohibited or for a prohibited end use.

Assignment, notices, and force majeure

You may not assign these Terms without Rambl’s written consent, except as part of a permitted transfer of the applicable Customer Agreement. Rambl may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. Notices may be delivered through the Services, by email, or to a contact listed in an order. Neither party is responsible for delay caused by events beyond its reasonable control, except payment obligations.

Entire agreement and interpretation

These Terms, the Privacy Notice, any applicable Customer Agreement, and referenced product terms form the agreement for the Services. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains effective. A failure to enforce a provision is not a waiver. Headings are for convenience; “including” means “including without limitation.”

Changes to these Terms

We may update these Terms to reflect changes to the Services, law, or business practices. We will post the revised Terms and update the date above. If a change is material, we will provide additional notice where required. Changes apply prospectively. Continuing to use the Services after the effective date means you accept the revised Terms, unless a Customer Agreement provides another process.

13. Contact

Questions about these Terms can be sent to hello@rambl.ai. Account and technical support requests should go to support@rambl.ai.