Sales Features

OUTBOUND

Power Dialer/Preview Dialer

Full Call Transcript

Local/Dynamic Caller ID

Import Lists/List Management

.CSV Import

.CSV Import

FTP Import

Voicemail Drop

Assign Call to team member (w/notes)

Warm Call Transfer

Call Recording

30 day retention

Inbound/Outbound Call switching

Call from Any Web Page

Log to CRM from Any Web Page

Contact History

DNC after legally permissible hours

Relevant Prospect Info

INBOUND

Web Callback

Dedicated Operators

Fallback Operator

Intelligent Call Routing

CTI (computer telephony integration)

Forward to mobile phone(s)

Desktop Notifications

Disable Incoming Calls (DnD mode)‚Äč

TRAINING

Custom Playbook / Qualification Criteria

Automatic Call Qualification Scoring

Access to any team members' call

Search and filter all calls

Download call audio

Individual Call Analytics (self-coaching)

Full Call Transcript

Call Monitoring - listen, whisper, barge

ADMIN

Admin Dashboard/Team Analytics

Custom Reporting

Export custom data to .CSV

Tag calls

Email Reporting

Set Keyword Alerts

Custom Call Queues

Real-time Analytics/Leaderboards

Live Call Feed

Coming soon

Lead Distribution

Compliance

2-party consent

DNC

DNC, TCPA

GDPR

Retain rep's audio and transcript only

Cloud APIs

CRM Integration

HubSpot, Salesforce
HubSpot, Zapier, Salesforce, Built-in, Open API
Salesforce, Oracle, Microsoft, Zendesk
Salesforce, Front, Zapier, PipeDrive, Desk, Zendesk, HubSpot, Intercom, Zoho, HelpScout, Freshdesk, Slack, Kustomer, Gorgias, PieSync

Price per user

$50 - $100/mo

$67.50 - 149/mo

$185/mo

$40-70/mo

Price of outbound calls

included

$67.50 for 450 rollover min or $149 for unlimited

included

$0.015 per min est.